Reach the official website of Etihad Airways and get on to the support section.
Grab the customer care contact number of the airlines and dial the same.
Dial: 1-877-690-0767, +971 600 555 666 (Outside UAE), 600 555 666 (Within UAE) the phone number, go through the IVR session you hear on the call.
Now skip the number of press options and wait for a while for your call redirection to one of the talk to live representatives of Etihad Airways.
After the call redirection, you can explain your queries and get all the information regarding your flight cancellations/refunds.